At Zianna (“Zianna”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit our website, browse our products, place an order, contact us, or otherwise interact with Zianna.
By using our website or purchasing from us, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect information that you provide directly to us when you:
- Create an account or place an order.
- Make an enquiry or contact us through our website, email, phone or WhatsApp.
- Subscribe to our newsletter or marketing communications.
- Request information about our products or services.
- Participate in promotions, competitions, surveys or other activities.
- Request an exchange, store credit, repair or other after-sales service.
Depending on how you interact with us, the information we may collect includes:
Personal and Contact Information
- Full name
- Billing and shipping address
- Email address
- Telephone/mobile number
- WhatsApp contact details, where applicable
Order and Transaction Information
- Products purchased or considered
- Order details and order history
- Billing and delivery information
- Exchange, return, repair or customer-service information
Payment Information
Payments are processed through third-party payment providers. We do not ordinarily store your complete credit/debit card details, banking credentials or payment account passwords on our systems.
Payment information is processed by the relevant payment gateway in accordance with its own privacy and security policies.
Communications
If you contact us, we may retain records of your communications with us, including enquiries, complaints, requests and customer-service correspondence, in order to assist you and maintain appropriate business records.
2. Information Collected Automatically
When you visit our website, certain information may be collected automatically through cookies, pixels, analytics tools and similar technologies.
This may include:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Products viewed
- Website activity and interactions
- Referring website or source
- Approximate location derived from technical information
- Date and time of website visits
This information helps us understand how visitors use our website, improve our products and services, maintain website security and provide a better shopping experience.
3. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Keep the website functioning properly.
- Remember preferences and shopping-cart information.
- Understand website traffic and usage.
- Improve website performance and functionality.
- Provide relevant content and marketing, where applicable.
- Analyse customer interactions with our website.
You may be able to control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the website.
4. How We Use Your Information
We may use your personal information for the following purposes:
- To process and fulfil your orders.
- To arrange payment and delivery.
- To communicate with you regarding your order.
- To provide customer support.
- To process eligible returns, exchanges, store credits and repairs.
- To respond to enquiries and requests.
- To maintain transaction and business records.
- To verify or prevent potentially fraudulent or unauthorised transactions.
- To improve our website, products and services.
- To understand customer preferences and website usage.
- To send promotional communications where permitted and where you have opted in or otherwise consented where required.
- To administer promotions, offers and gift cards.
- To comply with applicable legal, regulatory, tax and accounting obligations.
- To protect the rights, property and security of Zianna, our customers and our website.
We will use your personal information only for legitimate business purposes and as permitted by applicable law.
5. Legal Basis for Processing
Depending on the circumstances, we may process your personal information because:
- It is necessary to fulfil an order or provide services requested by you.
- You have provided your consent.
- It is necessary for our legitimate business interests, such as improving our services, preventing fraud or maintaining website security.
- We are required to do so to comply with applicable laws or legal obligations.
Where processing is based on consent, you may withdraw your consent where applicable. Withdrawal of consent will not affect processing that was lawfully carried out before the withdrawal.
6. Sharing Your Information
We do not sell or rent your personal information to third parties for their independent marketing purposes.
We may share relevant information with trusted third parties where reasonably necessary to operate our business and provide services to you.
These may include:
Payment Service Providers
Payment information may be processed through third-party payment gateways to securely process transactions.
Shipping and Courier Partners
We may provide your name, contact details and delivery address to courier, logistics and delivery partners so that your order can be delivered.
Technology and Service Providers
We may use third-party providers for services such as:
- Website hosting and technology
- E-commerce platform services
- Email communications
- Customer support
- Website analytics
- Marketing and advertising services
- Fraud prevention and security
These providers may process information on our behalf and are expected to use it only for the purposes for which it is provided or as otherwise permitted by applicable law.
Legal and Regulatory Authorities
We may disclose information where required to do so by law, regulation, court order, governmental authority or legal process, or where reasonably necessary to protect our legal rights or prevent fraud, abuse or unlawful activity.
7. International Data Transfers
Some third-party service providers used by us may process or store information outside India.
Where personal information is transferred outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable data protection and privacy requirements.
8. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting information over the internet or storing electronic information can be guaranteed to be completely secure.
You should also take appropriate precautions to protect your account, device and login information where applicable.
9. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Processing and fulfilling orders.
- Providing customer support and after-sales services.
- Maintaining business, accounting and tax records.
- Resolving disputes.
- Preventing fraud or misuse.
- Complying with applicable legal and regulatory obligations.
When personal information is no longer required, we may securely delete, anonymise or otherwise dispose of it, subject to applicable legal requirements.
10. Marketing Communications
Where permitted by applicable law, we may use your contact information to send you information about:
- New collections
- Product launches
- Special offers
- Sales and promotions
- Events
- Other Zianna updates
You may opt out of promotional emails by using the unsubscribe option provided in the relevant communication.
You may also contact us to request that we stop sending promotional communications.
Please note that even if you opt out of marketing communications, we may still send you essential transactional or service-related communications, such as order confirmations, shipping updates, payment notifications or responses to your enquiries.
11. Your Privacy Rights
Subject to applicable law, you may have rights in relation to your personal information, including the ability to:
- Request access to personal information held about you.
- Request correction or updating of inaccurate information.
- Request deletion of information where legally permissible.
- Withdraw consent where processing is based on consent.
- Request information about how your personal information is processed.
- Opt out of certain marketing communications.
To exercise a privacy-related right or make a request, please contact us using the details provided in the Contact Us section below.
We may need to verify your identity before processing certain requests in order to protect your information from unauthorised access.
12. Children's Privacy
Our website and services are not intended to knowingly collect personal information from children without appropriate consent where such consent is required by law.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate steps to address the matter.
13. Third-Party Websites and Services
Our website may contain links to third-party websites, social media platforms, payment providers or other external services.
These third parties have their own privacy policies and terms. Zianna is not responsible for the privacy practices, security or content of third-party websites or services.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
14. Social Media
If you interact with Zianna through social media platforms such as Instagram or other third-party platforms, your interactions may also be subject to the privacy policies and terms of those platforms.
Information that you voluntarily provide through public comments, messages or other social media interactions may be visible to others depending on the platform's settings.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, legal requirements or privacy practices.
When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.
We encourage you to review this page periodically to stay informed about how we handle personal information.
16. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.
Any disputes relating to this Privacy Policy shall be subject to the applicable jurisdiction specified in Zianna's Terms & Conditions.
17. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:
Zianna
Email: zianna.a2@gmail.com
Phone / WhatsApp: 9324694896
City: Mumbai, India
Instagram: @ziannaador
